FAQ's
We ship all over the US except Utah. Please note that we do not ship to a P.O Box. A street address is required. Can I order now and ship on a later date? Yes, you can. We will hold any order upon request to ship at a later date. Your purchased items will be removed from the inventory to be shipped on your preferred date. You will receive your order soon after based on the ship to address. If you need any additional help, please email us at XXX or call us at 202-827-3952
All bottles are packed in shippers designed for packing bottles. The shipper is packed in a box which clearly states that alcohol items are packed. A “Fragile. Please Handle With Care” sticker is applied on each box.
We utilize UPS ground service for most orders. Upon request we can also ship be FedEX.
Yes, you can. While, our default delivery is by UPS ground, at checkout you can select a delivery service of your choice
The transit time depends on the address to which the order is being shipped. Most orders are delivered within 5-7 days, with exception being if the address is outside the normal delivery area.
Every effort is made to process the order within 24 – 48 hours of the order being placed. Depending on the items ordered some items may take longer. In such a situation, we will contact you and advise you of the processing and delivery time. If you chose not to wait, we will cancel your order and offer you a full refund.
We make every effort to process your refund as soon as you inform us of your decision to seek a refund and will process it within 24 hours of being notified. The bank may take longer and it may be a few days before you see the refund in your account. If you have not received a refund within a time reasonable to you. Please contact us 202-827-3952
and we will follow up to ensure that the refund was processed properly at our end
Customer satisfaction is our priority. In the unlikely event if your order is damaged during transit, UPS will advise you that the order is damaged and will be returned to the sender. We will be happy to ship your order again, if the items are available at no additional cost to you or issue you a refund.
Customer satisfaction is our priority. Please notify us immediately that the order was received in damaged condition. We will replace the items sent to you at no additional cost to you. If your ordered items are out of stock and you do not want a substitute, you will get a full refund.
In the unlikely event, that the you receive a vintage/item(s) you did not agree to prior to receiving it, we will email you a shipping label for sending the vintage/item(s) back to us. Simply, use the return label and send the box back to us. If your vintage/item(s) are currently out of stock, you will receive a full refund.
As soon as the carrier has your order scanned in their system you should receive an email. If you have any concerns, please email us at XXX and we will be glad to send you your tracking number
If you need any changes to the order placed, please contact our customer service as soon as possible. Since, customer service and satisfaction is important to us we are happy to accommodate changes prior to an order being process and shipped. Please note, if the order has been processed, we will do our best to accommodate the change(s) but may delay delivery time.
If you do not receive confirmation of your order within a time reasonable to you, please contact us at 202-827-3952
We consider all sales final once the order has been picked up by the delivery service. However, there may be extenuating circumstances when an order needs to be returned. With customer service and satisfaction being important to us, please contact us as soon as possible at 202-827-3952
. In the event that the return is accepted, the return shipping fee and a restocking fee, if applicable, will be charged to the customer.
Of course you can. We will be happy to look for it and notify you of the results. Please contact us at 202-827-3952
Customer Service and satisfaction are important to us. We are available via email on XXX at your convenience and make diligent efforts to respond within 24 hours. You can call us at 202-827-3952
between 10:00am – 6:00pm EST. If a customer service specialist is busy attending to other customers, your call will be returned as soon as a specialist is available.
We believe our prices are very competitive. While cost of the product is important, we believe that the customer experience is priceless and we excel at customer service and satisfaction. Should you have further questions, please don’t hesitate to contact us and we’ll be glad to assist.
Of course, you can. Sending a gift is as easy as selecting your wine and if you have a gift message, we will be happy to print and send it with your gift.
Of course, you can. Send a corporate gift to as many people as you like. Sending a gift is as easy as selecting your wine and if you have a gift message, we will be happy to print and send it with your gift.
We are currently selecting items for gift baskets to fit various budgets. Stay tuned for more information and exciting updates.
If the item comes packed in a wooden box, the entire box is packed carefully safely and shipped
If the item comes packed in a cardboard box, the bottle is removed and packed in shipped molded for bottles. The cardboard box is flattened and placed in the shipping box separately
Your privacy and the safety of your information is extremely important to us. We want you to have a worry free and hassle-free association with us.
We DO NOT provide ANY of your information to outside parties for soliciting business from you or bother you with telemarketing calls or emails.
Only information required to process your order and ship the order to you is collected.
The only exception being a government agency, law enforcement agency or a court order.
Considering the incidence of credit card fraud, as soon as your order is placed, you will receive an email and/or text message advising you that your card has been used to place an order for wine/and or spirits. If you have not placed the order or authorized the use of your card to make the purchase, please notify our customer service within 24 hours of receiving the notification of purchase. If we do not hear from you within 24 hours, we will proceed with processing your order assuming you have indeed placed the order or authorized use of your card to make the purchase.
We are exploring the option of two factor identification to confirm that it is you who has placed an order and/or your card has been used with your authorization.
As a further precaution, till we are ready to go live with two factor identification, we will, at random call, send a text or email to confirm that it is you who has placed the order and/or you have authorized the use of your card to make the purchase.
Having your email address and phone number allows us to communicate directly with you to confirm the purchase and if any clarification is required about your order. In addition, it allows the shipping service to send you a delivery alert directly.
You will receive emails or text messages only to seek clarification about your order and any special items/deal offerings which we think you may be interested in.